Delete Your NativeGuide Account and Data

NativeGuide by OpsBuoy LLC · Last updated: April 19, 2026

This page explains how to request deletion of your NativeGuide account and any associated data. NativeGuide is a product of OpsBuoy LLC.

Free users

You don't have a NativeGuide account — free access doesn't require sign-up, and no personal data is stored on our servers. To clear data stored locally on your device (catch log, favorites, trip plans, preferences), either:

Open the app and tap Settings → Clear Local Data, or
Clear site data for nativeguide.opsbuoy.com in your browser settings
On Android (installed app): uninstall the app to clear all local data

Pro subscribers

To delete your Pro account and associated data, follow these steps:

Send an email to ops@opsbuoy.com from the address tied to your Pro subscription
Use the subject line: Delete my NativeGuide account
You will receive a confirmation reply within 3 business days
All account data is permanently deleted within 30 days of confirmation

What gets deleted

Your email address
Your Pro access code
Your Stripe customer and subscription IDs (from our database)
Any login history associated with your account
Any rate-limiting records tied to your device

What is retained, and why

Stripe payment records — Stripe retains transaction records for 7 years for tax and legal compliance. These are outside NativeGuide's control. If you need Stripe data removed, contact Stripe directly.
Aggregated, anonymized analytics — general usage counts (e.g. number of reef queries, fish IDs) that contain no identifying information may be retained in aggregate form. Nothing in this retained data can be traced back to an individual user.

Cancelling your subscription (without deletion)

If you only want to cancel your Pro subscription but keep your access through the current billing period, use the "Manage subscription" link in your Stripe receipt email — you don't need to delete your account for this.

Questions

Email ops@opsbuoy.com. We respond within 3 business days.